1. How do I request for return?

Please contact us by filling up the form or WhatsApp Us at +60173335331

2. What is your returns policy?

We practice safety and hygiene policy for our valued customers. Our current promo/sale item non exchangeable and non returnable during this period. Our apologies. Many thanks for your understanding.

How do I return something to you, if defect?

Malaysia
Return via any J&T: You may obtain a blank consignment form from the J&T counter and ship the item to the following address:

Willow Tree Boutique
17-1, 1st Foor,
Jalan Tiara 2C/KU1,
Bandar Baru Klang,
41150 Klang, Selangor, Malaysia.

Tel: +60173335331

Do send us a photo of the receipt.

International Customers
You may proceed to ship the item to the following address:

Willow Tree Boutique
17-1, 1st Foor,
Jalan Tiara 2C/KU1,
Bandar Baru Klang,
41150 Klang, Selangor, Malaysia.

Tel: +60173335331

For local and international returns/exchanges, do note that the shipping costs are borne by the customer and we are not liable until item reaches our office.

For customs purposes, kindly declare the items as returns/defect. For further information please email hello@willowtree.my and our customer service representative will be happy to assist you with the return process.